Worldwide Free Shipping
Sunleafy has been shipping vitamins, supplements, herbs, and health-related products worldwide since 2015. You can order with confidence knowing that we have shipped over one million orders to over 108 different countries worldwide. We strive to offer Free Shipping Worldwide rates while still maintaining a fast and reliable service. Read below for more information on our shipping.
Where does Sunleafy ship from?
All orders placed with Sunleafy will process and ship from the United States. Sunleafy warehouse is located in West Jordan, UTAH.
We offer free shipping on all orders, we use DHL for International Shipping and the USPS (United States Postal Service) to ship all domestic orders.
★Free US Domestic Shipping- USPS 3- 7 Day working days (Avg. Delivery)
★Free International Shipping - DHL Packet Priority - 60% Tracking outside of US - 14 - 30 Day working days (Avg. Delivery)
Payment Methods
Pay By Credit or Debit Card
Visa, MasterCard, American Express, Discover, Diners Club, Gpay and Paypal.
The pricing that we offer in local currency is a close approximate (based on exchange rates at the time of purchase). The card issuing company will then process the transaction from your account utilizing the exchange rate that they are currently offering. That amount may slightly differ from the rate of exchange that we are showing on our site. Your card issuing company may also charge you a conversion fee. Sunleafy is not responsible for these fees.
Customs & Country Regulations
Please know that we do try to adhere to each countries individual import policies. While we do our best to make sure that we don't ship prohibited products it is up to you to double check your country's import policies before ordering. Orders that are seized by your local customs cannot be refunded.
Incorrect Address
If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only.
Package Loss
Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 35 business days to clear customs. An international order will not be considered ‘lost’ until 35 business days from the date of shipment. We are unable to process claims until 35 business days period has passed. In the event your order has been lost, you must contact our customer support department at sunleafy@bykeko.com and report it as lost to us within 60 calendar days of the date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Orders that haven't been reported within 60 calendar days will not be eligible for a refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.
Returning Items
If your parcel is being returned to sender due to any reason such as Unclaimed, Incomplete/Insufficient Address, Denied Entry by Customs, Prohibited/Banned items, or being Refused only once the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. Before a refund is granted, the parcel must be checked in at our facility. You may be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
Disclaimer
Sunleafy cannot be held responsible for any laws or regulations that result in Customs an applying additional cost to your order, whether tax or duties nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. As Sunleafy is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customer's card issuing company to process the conversion. By ordering from Sunleafy, you agree to our policies above. Sunleafy reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.